Amazon

[ SERVICES ]
Mobile App
UX Audit
[ INDUSTRY ]
Other
[ TIMELINE ]
2024
[ CLIENT ]
Capi Challenge
INTRODUCTION SECTION

THE PROJECT

An independent UX exploration proposing improvements to the Amazon shopping app's search, product-tracking, and readability experience.

THE TASK
THE
PROBLEM

Search & filtering friction: finding the right product among Amazon's huge catalog is harder than it should be.

Cluttered product tracking: dense layouts make it hard to keep track of orders and product details.

Readability issues: poor spacing and contrast hurt overall clarity and slow users down.

Biểu tượng bước quy trình The Problem
OUR
GOAL

Improve search efficiency, product information clarity, and visual readability to create a more seamless shopping experience that increases satisfaction and engagement.

Biểu tượng bước quy trình Our Goal
OUR
APPROACH

We grounded the redesign in research — analyzing 400 Google Play reviews plus a competitive audit against Etsy and eBay, and running a heuristic evaluation of the current app — before mapping user flows, wireframing, and refining the visual direction and UI.

Biểu tượng bước quy trình Our Approach
What We Delivered

to Solve the Challenge

[ 01 ]

Research & Audit

Analyzing 400 Google Play reviews, a competitive audit (Etsy, eBay), and a heuristic evaluation revealed key UX issues in search, product tracking, and readability, highlighting areas for improvement.

[ 02 ]

Visual direction

Color & Tone Iconography & typography system optimized for low-light environments

THE RESULT

IMPACT & OUTCOME

~20%

faster product discovery

~15%

improvement in perceived readability from better spacing and contrast.

Grounding the redesign

in 400+ real user reviews kept decisions tied to pain points.

A clearer information hierarchy

reduced clutter across screens.

Let us

GROW

your

business!