Res Assitance

[ Service ]

Product Design

[ INDUSTRY ]

Other

[ TImeline]

2023

[ Company ]

Res Assitance

ABOUT PROJECT

Res Assitance

This project focuses on designing a roadside truck-assistance app that streamlines how drivers report issues and receive support. By combining guided reporting, real-time tracking, and direct communication, the app aims to deliver a faster, more transparent, and stress-free assistance experience.

THE TASK

01

The problem

Truck drivers often face delays, uncertainty, and fragmented communication when dealing with roadside issues. Existing solutions rely heavily on phone calls, lack transparency, and provide little visibility into service status or arrival time.

02

Project goal

Create an intuitive mobile experience that enables fast issue reporting, real-time tracking, and seamless communication with support providers. The app should improve efficiency, reduce uncertainty, and empower drivers with greater control during critical situations.

03

Project goal

Create an intuitive mobile experience that enables fast issue reporting, real-time tracking, and seamless communication with support providers. The app should improve efficiency, reduce uncertainty, and empower drivers with greater control during critical situations.

THE SOLUTIONS

work process

This project involved teamwork between UX and UI designers to create an innovative solution. Our Business and Growth team stayed in constant communication, providing valuable insights throughout the process.

Stage 1
Discover
  • Brief onboarding
  • Userflow

Stage 2
Define
  • Visual Direction concept
  • Style guidelines

Stage 3
Design
  • UI Design
  • Animation Creation

Stage 4
Deliver
  • Figma Project

[ 01 ]

Without a system, every change takes longer — this brings speed and clarity back.

[ 02 ]

Clean, step-by-step flow for quick issue reporting, combined with a real-time dashboard showing status, provider, and ETA. Prioritize clarity and fast actions.

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